Cancellation & Refund Policy

• Messages that fail are always credited back. Automatically, within seconds, on every campaign. You never pay for a message WhatsApp could not deliver.
• Purchased credits are not refundable to your bank. They stay valid for 12 months and can be spent on any message type.
• Billing mistakes are always put right. Duplicate charges and payments that never became credits are refunded in full.
• There is no subscription to cancel. Nothing recurs.

When a message cannot be delivered — an invalid number, a recipient who has blocked your business, a Meta-side rejection — the credits charged for it are returned to your balance automatically. You do not need to raise a request.

Each credit-back appears against the individual recipient on the campaign report, and as an entry in your credit ledger, so the arithmetic is auditable rather than something you have to take on trust.

Credits are a prepaid balance, not a subscription. Once a top-up is paid for, the credits are non-refundable to your original payment method.

They remain usable in full for 12 months from purchase:

• They can be spent on any message type — utility, authentication, or marketing
• The oldest credits are always spent first
• Credits reaching the end of 12 months expire and are not restored or refunded

The minimum top-up is ₹2,500. We suggest starting there rather than buying a large balance before you have sent a real campaign.

We refund to your original payment method where:

• You were charged more than once for the same top-up
• A payment was taken but the credits never appeared in your balance and cannot be applied
• You were charged as a result of a fault on our side that cannot be corrected by adjusting your credit balance

Write to support@wabapi.com from the number registered on the account, with the payment reference and the date. We confirm and raise the refund with Razorpay within 3 working days. Settlement by Razorpay and your bank usually takes a further 5 to 7 working days.

• Credits you have bought but not yet spent, while they are still valid
• Credits that have expired at the end of their 12-month term
• Messages that were delivered successfully but did not get the response you hoped for — delivery is what you pay for, not outcomes
• Templates Meta rejected or reclassified. We flag likely problems before you submit, but the review decision is Meta's
• Accounts closed by us for a breach of the Terms of Service

You can stop using the service at any time; there is nothing recurring to cancel. If you ask us to close your account, any unused credits are forfeited at closure, so spend or let lapse deliberately rather than by surprise. Billing records are retained as described in our Privacy Policy.

Refund and billing questions go to support@wabapi.com, or through our contact page. Include the registered WhatsApp number and the payment reference — it saves a round trip.