Terms of Service

These terms are between you (the business using the service) and Noesis Infotech, a sole proprietorship registered in Thane, Maharashtra, India, trading as WABAPI. By creating an account or sending a message through the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

WABAPI lets you send WhatsApp template messages from your own WhatsApp Business number, and reports on their delivery. The service is offered to businesses in India sending to Indian (+91) numbers. Sending to numbers outside India is not supported and is blocked by the platform.

Message delivery depends on Meta's WhatsApp platform. We do not control whether Meta approves a template, how it categorises one, or whether a given message is delivered.

Accounts are created and accessed using a one-time code sent to your WhatsApp number. You are responsible for keeping access to that number secure and for everything done through your account.

You must give accurate business details and keep them current. One WhatsApp Business number may be connected to one account.

• The service is prepaid. One credit costs ₹0.20. A utility or authentication message costs 1 credit; a marketing message costs 5.
• The minimum top-up is ₹2,500. Payments are taken in Indian rupees through Razorpay.
• Credits are valid for 12 months from the date of purchase and are spent oldest-first. Credits that expire are removed and are not restored.
• Credits are deducted when a message is submitted for sending. If a message cannot be delivered, the credits are returned to your balance automatically.
• Your balance cannot go below zero. A campaign that would exceed your balance will not start.

Rates may change. We will give notice in the application before a change takes effect, and credits you have already bought keep the value they were bought at.

You must not use the service to:

• Message people who have not given you consent to contact them on WhatsApp
• Send content that is unlawful, deceptive, defamatory, obscene, or that infringes someone else's rights
• Send financial scams, phishing, fake offers, or anything designed to mislead a recipient about who is contacting them
• Impersonate another business, or send from a number you are not entitled to use
• Circumvent the India-only restriction, message limits, or any other technical control in the platform
• Resell access to your account, or use it to send on behalf of unrelated businesses without our written agreement

You must also comply with Meta's WhatsApp Business Messaging Policy and Commerce Policy, and with Indian law — including the Information Technology Act 2000 and applicable consumer-protection rules. Meta may suspend or ban a number for policy breaches independently of us.

You are responsible for the contact lists you upload: for having a lawful basis to message those people, for honouring opt-outs, and for the accuracy of the data. We process that data on your instructions only, as described in our Privacy Policy.

We may suspend or close an account that breaches these terms, that is being used for fraud or abuse, or where continuing to serve it would put our platform or other customers at risk. Where the circumstances allow it we will tell you first. If we close an account for a breach, unused credits are not refunded.

We work to keep the service available, but we do not promise uninterrupted operation. Maintenance, third-party outages and problems at Meta or our infrastructure providers can interrupt sending. We do not offer a service-level guarantee on this plan.

The service is provided on an "as is" basis to the extent permitted by law. We are not liable for indirect or consequential loss, lost profits, lost business or lost goodwill.

Where we are found liable, our total liability to you is limited to the amount you paid us in the three months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited.

These terms are governed by the laws of India. The courts at Thane, Maharashtra have exclusive jurisdiction over any dispute arising from them.

We may update these terms. Material changes will be notified in the application and the effective date above will change. Questions go to support@wabapi.com. See also our Cancellation & Refund Policy.