Terms of Service

These terms are between you (the business using the service) and Noesis Infotech, a sole proprietorship registered in Thane, Maharashtra, India, trading as WABAPI. By creating an account or sending a message through the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

WABAPI lets you send WhatsApp template messages from your own WhatsApp Business number, and reports on their delivery. The service is offered to businesses in India sending to Indian (+91) numbers. Sending to numbers outside India is not supported and is blocked by the platform.

Message delivery depends on Meta's WhatsApp platform. We do not control whether Meta approves a template, how it categorises one, or whether a given message is delivered.

You create an account by confirming a one-time code sent to your WhatsApp number and then choosing a password; you sign in with your number and that password. You are responsible for keeping your password and access to that number secure, and for everything done through your account.

You must give accurate business details and keep them current. One WhatsApp Business number may be connected to one account.

• The service is prepaid. A credit costs from ₹0.25: the price per credit depends on the pack bought, and is shown on each pack before purchase. A utility or authentication message costs 1 credit; a marketing message costs 5.
• Credits can only be bought as one of the published packs. The smallest is ₹1,050. Payments are taken in Indian rupees through Razorpay.
• Credits are valid for 24 months from the date of purchase, whichever pack they were bought in. The term is fixed when the credits are bought and is not changed afterwards. Credits are spent oldest-first; credits that expire are removed and are not restored.
• Prices may change if Meta increases its charges. Credits you have already bought keep their value.
• Credits are deducted when a message is submitted for sending. If a message cannot be delivered, the credits are returned to your balance automatically.
• Your balance cannot go below zero. A campaign that would exceed your balance will not start.

Rates may change. We will give notice in the application before a change takes effect, and credits you have already bought keep the value they were bought at. That includes a change in how many credits a message uses: it is announced in the application first, and credits you have already bought keep their value.

• Resellers are admitted by invitation. A reseller earns 10% of every payment made by a client they referred, for as long as that client remains a customer.
• Commission becomes payable 15 days after the payment and is paid monthly by UPI or bank transfer. None is earned on refunded or charged-back payments, on complimentary credits, or on a reseller's own account.
• A client is attributed once — to the reseller who registered the client's number first, or whose referral link the client signed up from — and the attribution does not change.
• Either side may end the arrangement with 30 days' notice; commission already earned is still paid. Any tax deduction required by law is made from payouts — contact support for details.

You must not use the service to:

• Message people who have not given you consent to contact them on WhatsApp
• Send content that is unlawful, deceptive, defamatory, obscene, or that infringes someone else's rights
• Send financial scams, phishing, fake offers, or anything designed to mislead a recipient about who is contacting them
• Impersonate another business, or send from a number you are not entitled to use
• Circumvent the India-only restriction, message limits, or any other technical control in the platform
• Resell access to your account, or use it to send on behalf of unrelated businesses without our written agreement

You must also comply with Meta's WhatsApp Business Messaging Policy and Commerce Policy, and with Indian law — including the Information Technology Act 2000 and applicable consumer-protection rules. Meta may suspend or ban a number for policy breaches independently of us.

You are responsible for the contact lists you upload: for having a lawful basis to message those people, for honouring opt-outs, and for the accuracy of the data. We process that data on your instructions only, as described in our Privacy Policy.

We may suspend or close an account that breaches these terms, that is being used for fraud or abuse, or where continuing to serve it would put our platform or other customers at risk. Where the circumstances allow it we will tell you first. If we close an account for a breach, unused credits are not refunded.

We work to keep the service available, but we do not promise uninterrupted operation. Maintenance, third-party outages and problems at Meta or our infrastructure providers can interrupt sending. We do not offer a service-level guarantee on this plan.

The service is provided on an "as is" basis to the extent permitted by law. We are not liable for indirect or consequential loss, lost profits, lost business or lost goodwill.

Where we are found liable, our total liability to you is limited to the amount you paid us in the three months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited.

These terms are governed by the laws of India. The courts at Thane, Maharashtra have exclusive jurisdiction over any dispute arising from them.

We may update these terms. Material changes will be notified in the application and the effective date above will change. Questions go to support@wabapi.com. See also our Cancellation & Refund Policy.